Policies & Info
|I am a full-time college student running an embroidery business out of her bedroom. Most items are on a preorder basis, so please check the description for wait times! Items are made in a pet-friendly, smoke-free home. Thank you endlessly for your support and patience.|
Contact/ address information
Please ensure that all contact info is correct upon purchase. If there is any changes (address change, etc), please email me so I can make note. If a package is returned to me due to an incorrect address, the customer will be asked to pay for reshipping.
I am not responsible for any packages once they are in the hands of USPS. All packages that are provided a tracking number is shipped through first class mail- If you believe your order is lost, please file a claim through USPS.
Damages and issues
Please inspect your order upon reception and contact us immediately (firstname.lastname@example.org) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
I do not accept full refunds for items that have already been shipped. Cancellations are acceptable as long as your order has not undergone production: please contact me (promisefulart.com) with all inquiries.